Terms of Service

These Terms of Service govern your use of TruVis, a software-as-a-service compliance platform operated by TruVis Technologies LLC ("TruVis", "we"). By creating an account or accessing the service, you accept these terms on behalf of your organisation.

1. The service

TruVis provides AML, KYC and CDD workflow tooling: customer onboarding portals, identity verification (via integrated providers), sanctions and PEP screening, risk scoring, case management and audit logging. The exact features available to your organisation depend on the subscription tier in your order form.

2. Your account and data

You are responsible for the accuracy of data you submit and for the actions of users you invite into your tenant. You retain all rights to your customer data; we hold it as a processor under our Data Processing Agreement. You may export your data in machine-readable form at any time.

3. Acceptable use

You agree not to:

• Use TruVis to process data unrelated to AML/KYC/CDD obligations
• Reverse-engineer, scrape or attempt to bypass tenant isolation
• Use TruVis to violate any applicable law or sanctions regime
• Resell access to the service without our written consent

4. Fees and billing

Fees, billing cycle and verification caps are set out in your order form. Fees are exclusive of VAT. Annual prepayment qualifies for a fifteen percent discount on Foundations and Compliance Suite tiers. Overage rates apply when your tier's monthly verification cap is exceeded.

5. Service levels

We target 99.5% monthly availability on Foundations, 99.9% on Compliance Suite, and contractual SLAs are available on Enterprise. Planned maintenance windows are communicated at least 48 hours in advance.

6. Suspension and termination

Either party may terminate for material breach unremedied within thirty days of notice. We may suspend access without notice for security incidents, non-payment beyond fourteen days, or use of the service that places third parties at risk. On termination, we provide a sixty-day data export window before deletion.

7. Confidentiality

Each party will keep the other's non-public information confidential and use it only to perform under this agreement. This obligation survives termination for three years.

8. Liability

Our aggregate liability under these terms is capped at the fees paid in the twelve months preceding the event giving rise to liability. We exclude liability for indirect, incidental or consequential loss, save where excluded by law.

9. Governing law

These terms are governed by the laws of the UAE (Federal Decree-Law No. 10 of 2025 and associated regulations) and, for customers operating in financial free zones, the laws of the Dubai International Financial Centre (DIFC). Disputes are submitted to the DIFC Courts unless otherwise agreed in your order form.

10. Contact

Questions about these terms may be sent to legal@truvis.ae.